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The Department of Culture and Tourism of Guangdong Province has released a batch of typical cases of tourism administrative penalties.

In order to further standardize the order of the tourism market, crack down on illegal business activities such as “unreasonable low-cost tours”, operating travel agency business without permission, and forcing and inducing shopping in accordance with the law, protect and safeguard the legitimate rights and interests of tourists, and create a safe and comfortable tourism market environment, on the occasion of the “March 15” International Consumer Rights Day in 2025, the Guangdong Provincial Department of Culture and Tourism issued a number of typical cases of tourism administrative punishments.

Case 1:

An international travel agency Co., Ltd. in Guangzhou did not sign an entrustment contract with the entrusted travel agency on the reception of tourists, and signed a travel contract with a tourist without specifying statutory matters

In November 2024, according to the complaint clues, the Culture, Radio, Television, Tourism and Sports Bureau of Zengcheng District, Guangzhou City, conducted an inspection of an international travel agency Co., Ltd. in Guangzhou, and found that it was suspected of not signing an entrustment contract with the entrusted travel agency on the reception of tourists, and signing a travel contract with a tourist did not contain statutory matters, and filed a case for investigation.

After verification, an international travel agency Co., Ltd. in Guangzhou solicited tourists and sold package travel packages on the Internet, and after collecting the fees for tourist packages, the tourist information was transferred to a tourism service Co., Ltd. in Guangzhou, which followed up the follow-up consultation and after-sales service in the name of the parties. An international travel agency in Guangzhou did not sign an entrustment contract with a travel service company in Guangzhou for the reception of tourists.

At the same time, an international travel agency company in Guangzhou sold package travel package contracts to tourists, without specifying statutory matters, and did not sign relevant supplementary agreements with tourists, which violated the provisions of Article 69, Paragraph 2 of the Tourism Law of the People’s Republic of China and Articles 36 and 28 of the Regulations of Travel Agencies.

In accordance with the provisions of Article 55 of the Regulations on Travel Agencies, the Bureau of Culture, Radio, Television, Tourism and Sports of Zengcheng District, Guangzhou Municipality ordered an international travel agency Co., Ltd. in Guangzhou to correct the illegal acts and imposed an administrative penalty of a fine of 50,000 yuan.

Case 2:

Case of a (Shenzhen) International Travel Service Co., Ltd. operating outbound tourism business without permission

In June 2024, according to the clues of complaints and reports, when the Culture, Radio, Television, Tourism and Sports Bureau of Luohu District, Shenzhen inspected a (Shenzhen) International Travel Service Co., Ltd., it was found that a (Shenzhen) International Travel Service Co., Ltd. was suspected of operating outbound tourism business without permission, and it was placed on file for investigation.

After investigation, a (Shenzhen) International Travel Service Co., Ltd. solicited and organized tourists to participate in the “6 Days and 5 Nights Tour of Nha Trang, Vietnam” from April 24 to April 29, 2024, and the travel agency did not have the qualification to operate outbound tours, violating the provisions of Article 29 of the Tourism Law of the People’s Republic of China.

In accordance with the provisions of Article 95 of the Tourism Law of the People’s Republic of China, the Culture, Radio, Television, Tourism and Sports Bureau of Luohu District, Shenzhen ordered a (Shenzhen) International Travel Service Co., Ltd. to correct the illegal acts, and ordered to suspend business for 30 days for rectification and a fine of 20,000 yuan; An administrative penalty of a fine of 2,000 yuan shall be imposed on the person in charge who is directly responsible.

Case 3:

Case of a legal education company in Zhuhai operating a travel agency business without permission

In April 2024, law enforcement officers from the Zhuhai Municipal Bureau of Culture, Radio, Television, Tourism and Sports inspected the online travel market and found that a legal education company in Zhuhai was suspected of operating a travel agency business without a license and filed a case for investigation.

After investigation, a law education company in Zhuhai did not obtain a travel agency business license, and published research travel publicity and solicitation pictures and texts through its WeChat public account “A Law”, and organized personnel to participate in the group, which violated the provisions of Article 28 of the Tourism Law of the People’s Republic of China.

In accordance with the provisions of Article 95 of the Tourism Law of the People’s Republic of China, the Zhuhai Municipal Bureau of Culture, Radio, Television, Tourism and Sports ordered a legal education company in Zhuhai to correct its illegal acts, and imposed an administrative penalty of confiscation of 51,800 yuan of illegal gains and a fine of 10,000 yuan in accordance with the law.

Case 4:

A case in which the travel contract signed between a pig travel agency in Shantou City and a tourist did not contain the specified matters

In November 2024, the Shantou Municipal Bureau of Culture, Radio, Television, Tourism and Sports conducted a law enforcement inspection of a pig travel agency in Shantou City that was involved in a number of complaints about “false publicity” and “deception of consumers”, and found that the travel contract signed with the tourist was suspected of not specifying the matters stipulated in the “Travel Agency Regulations” and other violations of laws and regulations, so it filed a case for investigation.

After investigation, the travel contract signed by a pig travel agency in Shantou City and tourists did not contain the matters stipulated in Article 28 of the “Travel Agency Regulations”, and did not properly keep all kinds of travel contracts and related documents and materials, in violation of Article 28 of the “Travel Agency Regulations” and Article 50 of the “Detailed Rules for the Implementation of the Regulations on Travel Agencies”, according to the relevant provisions of Article 55 of the “Travel Agency Regulations” and Article 65 of the “Detailed Rules for the Implementation of the Regulations on Travel Agencies”, the Shantou Municipal Bureau of Culture, Radio, Television, Tourism and Sports imposed a combined punishment for its illegal acts. An administrative penalty of a fine of 53,000 yuan was imposed.

Case 5:

The Dongguan branch of an international travel agency Co., Ltd. in Chengdu failed to inform the tourists of the situation of the tourist destination receiving the travel agency

In August 2024, when the Dongguan Dongcheng Comprehensive Administrative Law Enforcement Team inspected the Dongguan branch of an international travel agency Co., Ltd. in Chengdu based on reports from the masses, it was found that the company was suspected of failing to inform tourists of the situation of tourist destinations receiving travel agencies, and filed a case for investigation.

After investigation, the company signed the “Group Outbound Travel Contract” with tourist Li in April 2024, and did not inform the tourist of the name, address, contact person and contact number of the travel agency entrusted by the tourist destination, and the company violated Article 36 of the “Travel Agency Regulations” and Article 40 of the “Detailed Rules for the Implementation of the Travel Agency Regulations”. In accordance with the provisions of Article 55 of the Regulations on Travel Agencies, the Dongguan Dongcheng Comprehensive Administrative Law Enforcement Team imposed an administrative penalty of 20,000 yuan on the company.

Case 6:

Maonan Branch of an International Travel Service Co., Ltd. in Maoming City organized tourism activities at unreasonably low prices, deceived tourists, and obtained kickbacks and other improper benefits by arranging shopping

In July 2024, according to the clues assigned by the superiors, law enforcement officers of the Maoming Municipal Bureau of Culture, Radio, Television, Tourism and Sports inspected the Maonan Branch of an international travel agency Co., Ltd. in Maoming City, and found that the company was suspected of organizing tourism activities at unreasonably low prices, and filed a case for investigation.

According to Article 98 of the Tourism Law of the People’s Republic of China, the Maoming Municipal Bureau of Culture, Radio, Television, Tourism and Sports suspended the company for one month for rectification and fined 30,000 yuan; He Mou, the directly responsible supervisor, was fined 3,000 yuan as an administrative penalty.

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未经允许不得转载:Entering China » The Department of Culture and Tourism of Guangdong Province has released a batch of typical cases of tourism administrative penalties.

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