Entering ChinaOn March 18, a Wallace store in Zhengzhou was exposed that “the health certificates of all employees are fake”, which attracted widespread attention.
At noon on the 18th, @华莱士官方微博 issued an apology and said that the store involved would be permanently closed, and the relevant employees involved would be fired.
The apology letter is as follows:
Dear Consumers,
I’m sorry!
In response to the media reports on the food safety and management negligence of our stores, we feel deeply guilty and self-blame, and extend our most sincere apologies to all customers who care about and support the brand and the general public!
These incidents have exposed our company’s serious negligence in operation and management, and have failed to live up to the trust of consumers. Hereby, our company makes the following statement:
1. For the stores involved, our company will not tolerate it, in line with the “zero tolerance” attitude towards touching the red line of food safety and the implementation of a strict and standardized management system, the stores involved will be permanently closed, no longer open for business, and the relevant employees involved will be fired!
2. From now on, our company will carry out a 30-day health and safety self-inspection and surprise spot check for stores across the country, and publicize it every day to ensure the strict implementation of operation standards. Actively cooperate with relevant regulatory departments to conduct inspections, and make timely improvements to the problems found.
3. Reformulate the food safety assessment system, and all employees participate in no less than 10 hours of standardized operation training every month, improve the food safety awareness and social responsibility awareness of all employees of the enterprise, and ensure that all employees, the whole process, and all-round control of product safety and quality.
4. Strengthen the supervision system, upgrade the supervision and inspection mechanism, and strictly control from many aspects such as food safety, store specifications, and operation management. Open Feedback Hotline (400 8899 096);
Finally, we once again express our sincere apologies to the majority of netizens and consumers for the mismanagement and other problems exposed by individual stores. Food safety is the bottom line of the survival of enterprises, and we will take this incident as a warning to fulfill the commitment of “Healthy Every Meal” with higher standards. Thanks to the supervision from all walks of life, your criticism and suggestions are the driving force for our improvement.
Previously, according to the Beijing News, on the online platform, many customers complained about vomiting, diarrhea and other symptoms after eating Wallace meals, and some netizens also laughed at themselves and played the stalk of “Splatoon”.
Source: VCG
Since February this year, the Beijing News has found that some Wallace stores have frequently modified the “expiration date” (expiration date) and used expired ingredients to make meals.
At Wallace’s Zhengzhou Baifu Street store, a Beijing News reporter found that a bag of lettuce in use had expired and began to turn yellow and black. The clerk said: “I gave it a ‘graft’, and there is still a lot of (expired lettuce) left.” ”
The reporter learned by asking the clerk that the so-called “grafting” is that the clerk leaves the lettuce packaging bags that have been used up within the shelf life, and then puts the expired lettuce into these packaging bags.
In addition to using expired lettuce, the Pak Fuk Street store also frequently uses expired chicken thighs and other meat products that should have been discarded.
The meat that has reached the “disposal time” is asked by the store manager: “Print a new label and replace it.” In this way, bags of meat that have expired are changed from “scrap” to “fresh ingredients” and finally sold to customers.
Chicken cutlets with a new expiration date label printed. Source: Beijing News
In the Baifu Street store, the reporter found that the store only has an oil tank for frying meals, and all the meals that need to be fried come from it. Due to the frequent use, the new oil is often dark brown by the third day of use, and there is smoke when the ingredients are fried.
The reporter took samples of the frying oil that was still in use and sent it for testing. The test results showed that the acid value of the sample was 8.1106mg/g, which exceeded the national mandatory standard by 60%. The polar component was 13%. This means that the restaurant is still frying ingredients and selling them even when the frying oil exceeds the standard.
The frying oil at Wallace’s Zhengzhou Baifu Street store has been dark brown, and smoke comes out when frying food. Source: Beijing News
In addition to the undercover two Wallace stores in Zhengzhou, Henan Province and Hefei, Anhui Province, the Beijing News reporter also found that the store was involved in health certificate fraud when he made an unannounced visit to the Wallace Zhengzhou Jingbei Sixth Road store. When the store manager interviewed a reporter from the Beijing News, he claimed that he had been “applying for a fake health certificate” through an intermediary for a long time.
